Below is subject to change at any time and without notice.

GDPR General Data Protection Regulation

This privacy policy gives you detail of how Mr Lawn Limited uses and protects any information that you give Mr Lawn Limited when you use this website.

Mr Lawn Limited is committed to ensuring that your privacy is protected. It is important to us. Should we ask you to provide certain information by which you can be identified when using this website, then rest assured that it will only be used in accordance with this privacy statement.

Mr Lawn Limited may change this policy from time to time by updating this page. You should check this page occasionally to ensure that you are happy with any changes. This policy is effective from 01 January 2021.

What we collect

We may collect the following information:

Name
Contact information including email address
Demographic information such as postcode
Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping
We may use the information to improve our products and services
We may send promotional emails about new products, special offers or other information, which we think you may find interesting using the email address, which you have provided. Please note, you can opt-out of promotional emails by clicking the clearly marked unsubscribe link located at the bottom of every email
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website. If you want to decline cookies you can click no on the website or if your computer automatically accepts cookies you will need to go into your settings to deactivate this option.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites. Please note this privacy statement does not govern these sites. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@mrlawn.co.uk you can add another email address here if you like or alternatively logging into your account and clicking the unsubscribe button.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email: sales@mrlawn.co.uk We will promptly correct any information found to be incorrect.

Terms & Conditions

Please find below a list of terms and conditions for the use of the website. By using this website in any way, you automatically agree to be bound by the terms and conditions on this page. If you do not agree to abide by any of the terms laid out here, please cease your use of the website immediately or legal action may be taken.

Ownership: This website and all of its content (including but not limited to text, images, downloadable materials, designs and ideas) are the exclusive copyright of Mr Lawn Limited (‘the company’). The company owns all aspects of the website, and any unauthorised use of the website shall be treated as copyright infringement.
Authorised Use: This website is presented for informational purposes only. No element of the website may be adapted or reused elsewhere without explicit written permission from the company. Note also that the company will not tolerate any commercial use of this website by any third party; the website is to be used strictly for private, personal purposes only.
Disclaimer: All elements of this website are utilised at the user’s own risk. The company accepts absolutely no responsibility for any consequences that arise from any use of this website. While the company will make every effort to ensure that the website remains safe and secure at all times, the company will not be held responsible for any computer viruses, data loss, or any other problems that users of this website may experience.
Availability & Accuracy: The company will aim to ensure that this website (and the information contained therein) is available and up-to-date at all times. However, the company accepts no responsibility if the website is unavailable at any time. Additionally, the company will not be held liable for any false, out-of-date, or otherwise inaccurate information found on this website, nor for any consequences that arise from the use of any such information.
Links to Other Websites: The company reserves the right to place hyperlinks to other websites within this website (www.mrlawn.co.uk). An outbound link should not be construed as an endorsement of the target website, and the company accepts no responsibility for any of the content found on any third-party websites to which we link. Since these websites are not controlled by the company, we can also not vouch for the availability of the sites we link to, and the company will not be held responsible for any inactive, redirected, or ‘broken’ links on this website.
Contacting Us: The company’s contact details (including our telephone number, email address, and physical address) can be found on this website. We also provide a contact form that can be used to contact the company quickly. Please note that contacting us via any of these methods does not guarantee a reply; we will endeavour to respond to all serious enquiries as soon as we can, but the company cannot accept any responsibility for damages, lost revenue, or any other consequences that may arise from our failure to respond to your enquiry.

Providing the Service

Mr Lawn Limited will start providing services after consultation with you the client.

Because of the nature of the service we provide, Mr Lawn Limited cannot be held responsible for the following:

Seed not germinating because of soil drying out (please read seeding guide), or excessive water drowning the seeds or washing them away, birds or other animals eating the seeds, sudden temperature changes etc.
Lack of water, lawns need water or they will die.
Regular weekly mowing at approx 5cm height.
Sunlight, lawns need adequate sunlight in order to grow.
Pests and Fungus attacks.
Weeds
New turf dying because of a lack of water, sunlight or proper care.
Unusual or extreme weather conditions damaging your Lawn.
Mr Lawn Limited will not be held responsible for any damage caused by its third-party suppliers i.e. soil or turf deliveries.
Mr Lawn Limited will be using chemicals on your property. Please keep animals/pets/children/people off the property/lawn during the application and up to two hours after the application. Some applications may require multiple treatments to be effective. Weed treatments will not stop new weeds germinating after treatment. Mr Lawn Limited will charge for any follow-up treatment that may be required.
Some services like lawn renovations/scarification can leave your lawn looking really bad and can take a long time to recover.
Some products used may stain paving. Mr Lawn will endeavour to avoid spills/stains as much as possible. In the case of a spill/stain, Mr Lawn will attempt to clean the spill/stain with water or chemical products. Mr Lawn will not be liable for the replacement of paving, driveways, tared surface etc. where spills/stains have occurred. Spills/stains must be reported to Mr Lawn within 7 days of the treatment.

Mr Lawn Limited may at any time change its services that reflect the relevant laws and regulatory requirements.

During the service, Mr Lawn Limited may take pictures of your lawn that it may use for marketing/promotional purposes. By accepting our service you agree to us taking and using these pictures. Mr Lawn Limited will not publish the address or name of the client on the pictures.

Clients Property

It is the client's responsibility to inform Mr Lawn Staff of anything that may get damaged (underground pipes, cables etc) while providing the service. Mr Lawn Limted will not be held responsible for any damage.
Please ensure that we have sufficient space to move our equipment in and out of the property. Mr Lawn Limted will not be held responsible for any damage caused by moving any machinery in and out of the property.
If you are concerned that your floors/paving may be damaged by the machinery, mud, sand, turf, staff, please cover with protective sheeting.
Mr Lawn Limited has the right to stop work at any time and leave the property if the job is unsafe, rude client, no payment, weather, technical issues etc.
Mr Lawn Limited will not be held liable to stones damaging windows, cars etc. It's the client's responsibility to ensure the property is free of any debris that might fly up from the machinery and cause damage.
Mr Lawn Staff does not have specialised equipment to lift heavy machinery, the client must provide suitable ramps to access the property.
Suitable parking must be provided so equipment and supplies can be unloaded/loaded safely and easily.
Have a suitable area marked out for turf or soil deliveries. This needs to be as close to the working area. Extra costs may incur if extra time is needed to move delivered turf or soil.

Payment & Price

Payment to be made via Bank transfer, Cash or Cheque. Payment must be made no later than 5 days after the Service. For services exceeding £300 a 10% deposit is required on accepting the quote, 40% on start and 50% on completion. Failure to make payment will result in services being stopped.

It is always possible that, despite our best efforts, some of the services we sell may be incorrectly priced. This could be either higher or lower, we will contact you and let you know of the mistake and correct it. If an invoice has been processed in error Mr Lawn Limited has the right to cancel the invoice and reissue it with the correct pricing.

Pricing Quoted can change without notice. As costs go up, Mr Lawn has to unfortunately up the pricing to match suppliers and inflation.

Issues and Disputes

If you have an issue or are not happy with our services I would like to know about it immediately. Please email denton@mrlawn.co.uk.

Mr Lawn Limited will go out of its way to resolve any issues or disputes for work done. If Mr Lawn Limited feels that the issue cannot be resolved and that it is at fault the client will be refunded only the amount the client has spent with Mr Lawn Limited for that particular service. The client agrees that no other costs will be paid because of the dispute or claim.

If you require further information about any of the terms/conditions on this page, please don’t hesitate to email sales@mrlawn.co.uk.

Updated 08/08/2022

Below is subject to change at any time and without notice.

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GDPR General Data Protection Regulation

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Terms & Conditions